Visit account.stablex.in and click 'Get-Started'. Enter your email and phone number, verify them via OTP, and fill in the required details.

No. Each individual may hold only one account, linked to a unique PAN and mobile number. Multiple accounts violate our KYC policy and may result in suspension.

Use the "Forgot Password" link on the login page to receive a reset link on your registered email or phone number.

Yes, after verifying your identity. Navigate to Settings → Account Details and initiate the change. A re-verification step is required for security.

Contact support@stablex.in with your registered email. Ensure all balances are withdrawn before requesting closure. Account closure may take 5–7 business days after verification.

Use your backup recovery codes saved during 2FA setup. If those are unavailable, contact support with identity proof to initiate a manual reset, which takes 2–3 business days.

You can update basic info in Settings. For critical changes (like phone number or bank account), you must contact support directly.

Accounts are usually restricted due to failed KYC, suspicious activity, or a breach of platform terms. Contact support@stablex.in for assistance.

Follow these steps:
1. Navigate to Wallets → Withdrawal (Whitelisted).
2. Click Add New Wallet.
3. Fill in the Asset, Network, Custodian details, and Wallet address.
4. Tick "I confirm that this wallet address belongs to me".
5. Click Add Wallet.
The Admin will review and whitelist the wallet before it can be used for withdrawals.

Absolutely. We use industry-standard encryption and secure servers to protect your data. We also support 2FA for an additional layer of account security.

KYC (Know Your Customer) is a process to verify your identity, helping us prevent fraud and money laundering.

Yes, KYC is mandatory for all users to ensure safety and regulatory compliance.

StableX follows a tiered KYC process:
KYC Level 1 (Basic): Aadhaar Card, PAN Card, Bank Statement, and a clear Selfie.
KYC Level 2 (Intermediate): Liveness Check, Address Proof (utility bill within last 3 months), and a 10-second Video KYC holding your ID while stating your name.
KYC Level 3 (Professional/OTC): Latest ITR, Source of Funds Proof (salary slips or 6-month bank statements), and a Signed Declaration. For businesses: GST certificate, AOA/MOA, CIN may also be required.

Verification time depends on the KYC level:
KYC Level 1: Up to 48 Hours.
KYC Level 2: Up to 5 Working Days.
KYC Level 3: Up to 15 Working Days due to the complexity of institutional-grade documents.

If your KYC is rejected, the status will be updated to "KYC Rejected" on your dashboard. You can reach out to our support team via Email or WhatsApp to understand the specific reason. Common reasons include blurry documents or mismatched details. You may also be asked to submit a Self-Declaration form if automated OCR validation fails.

StableX currently serves Indian residents with valid Indian PAN cards. NRI onboarding is on our roadmap. Please contact support to register interest for NRI accounts.

All KYC data is encrypted at rest and in transit, stored in India-compliant infrastructure. We do not sell or share your data with third parties, except as required by regulatory authorities.

No. Trading, depositing, and withdrawing are only permitted for fully verified users.

To complete KYC:
Step 1 – Upload Documents: Go to Profile → Submit Documents and upload documents per your KYC level.
Step 2 – Add Bank Account: Go to Bank Account → Add New Bank Account, fill in all required details, and click Link Account.
Step 3 – Wait for Approval: Both your documents and bank account will show as "Pending" until the admin team verifies and approves them, after which your account will be activated.

Currently, StableX focuses on INR ↔ USDT trading. This means you can buy USDT with Indian Rupees or sell USDT to receive INR directly into your bank account.

The minimum buy/sell order on the platform is ₹500 (approximately $6 USDT). For OTC trading, the minimum order starts from ₹5,00,000 and above.

Prices are derived from a real-time weighted average of major global exchanges, adjusted for INR conversion rates. StableX earns revenue through a bid-ask spread, which is transparently displayed before every trade.

No. StableX is a centralized, institutional trading platform. You trade directly with StableX's own USDT liquidity — not with anonymous counterparties. This eliminates P2P risks such as fraud, payment disputes, or blocked bank accounts.

Trades are executed instantly upon confirmation. USDT is credited to your wallet within seconds. INR for sell orders is credited to your bank within 1–2 business hours, subject to banking hours.

No. Once a trade is confirmed, it is irreversible. Please verify all details — amount, price, and direction — before confirming any order.

StableX supports USDT on TRC-20 (TRON), ERC-20 (Ethereum), and BEP-20 (BNB Chain). BEP-20 has the lowest withdrawal fees and is recommended for cost-efficiency.

StableX is accessible via account.stablex.in on any mobile browser. A dedicated iOS and Android app is currently in development.

Follow these steps:
1. Click Trade on the left-hand dashboard.
2. Select your trading pair (default: USDT/INR) from the dropdown.
3. Choose your order type — Quick Trade (market order) or Bid Place (limit order).
4. Toggle Buy or Sell as needed.
5. Enter the quantity, review the Platform Fee, GST, and TDS charges shown on screen.
6. Click Buy or Sell to confirm.

OTC (Over-The-Counter) trading is a private, off-exchange trade designed for large volumes. Unlike regular exchange trading, OTC offers a fixed price without slippage, guaranteed liquidity, and personalized service. The OTC desk handles trades starting from ₹5,00,000.

Yes. StableX provides a price-lock window during the OTC quote process so you know exactly what you will receive before confirming.

OTC settlements are usually T+0 (same day) for most trades.

Yes. StableX does not restrict users from taking advantage of price differences across platforms.

StableX charges zero explicit trading commission. Revenue is earned through the bid-ask spread, which is shown transparently before every trade. The spread is typically 0.3–0.8% depending on market conditions.

INR deposits via UPI and IMPS are free. There are no deposit fees for USDT transfers into your StableX wallet from external wallets. Note: your bank may apply standard transfer fees.

USDT withdrawals are charged a flat fee of $2 (approx ₹170) regardless of the amount — significantly lower than most competing platforms. This covers network and operational costs.

A flat processing fee is applied per transaction to cover banking and gateway costs. Processing times: IMPS (instant), NEFT (within 2 hours).

No. StableX is committed to full fee transparency. The spread, withdrawal fee, and all applicable charges are always displayed before trade confirmation. There are no hidden fees.

Yes. Different blockchains (like Ethereum vs. Tron) have different network costs, so withdrawal fees vary by coin and reflect current network congestion (gas fees).

To deposit INR:
1. Go to Assets → Fiat (INR) → Add Money.
2. Confirm the payment is from your registered bank account and click Yes, proceed.
3. Fill in the required details to get StableX's official payment info.
4. Transfer via NEFT or RTGS from your registered bank account.
5. Upload your payment slip as proof and click Submit.
Your deposit will be credited once the amount is received in the StableX account.

We support IMPS, NEFT, RTGS, and UPI (via RuPay/integrated apps).

IMPS/UPI is usually instant; NEFT/RTGS may take 2–4 hours depending on bank cycles.

To deposit USDT:
1. Go to Assets → Add Crypto Deposit.
2. Select the token (e.g., USDT) and your preferred network (TRC-20, ERC-20, or BEP-20).
3. Enter the deposit quantity.
4. Copy your unique StableX wallet address or scan the QR code.
5. Send USDT from your external wallet to this address and press OK.
6. Enter the purpose of deposit when prompted.
Funds will reflect once confirmed on the blockchain.

TRC-20: ~20 confirmations (~1–2 mins). BEP-20: 15 confirmations (~1 min). ERC-20: 12 confirmations (~2–5 mins depending on Ethereum congestion).

The minimum INR deposit is ₹100. The minimum USDT deposit is 10 USDT to avoid losses relative to network fees.

For crypto: check the transaction hash on the relevant block explorer (Etherscan for ERC-20, Tronscan for TRC-20, BSCScan for BEP-20). For INR: wait 24 hours. If funds still haven't reflected, share the UTR/Reference ID or transaction hash with our support team on WhatsApp.

KYC Level 1: Up to ₹50,00,000 (50 Lakhs) per day.
KYC Level 2 & 3: Unlimited deposits.

No. Deposits must only come from the bank account registered in your name on our platform.

To withdraw USDT:
1. Go to Assets → Crypto Withdrawal.
2. Select the token and network.
3. Enter the receiver wallet address and amount.
4. Select the purpose and click Confirm Withdrawal.
5. Enter the OTP sent to your registered email.
Once approved, the status will update from "Pending" to "Approved". Withdrawals are processed within 2–5 hours depending on blockchain traffic.

To withdraw INR:
1. Go to Assets → Fiat (INR) → Withdraw to Bank.
2. Enter the amount and click Withdraw.
3. Your request will be reviewed and typically approved within 1–12 hours on business days.
Funds will be credited to your registered bank account after approval.

INR: Standard KYC users can withdraw up to ₹2,00,000/day. Enhanced limits available for business accounts.
USDT:
– KYC Level 1: 2,000 USDT/day
– KYC Level 2: 20,000 USDT/day
– KYC Level 3: 5,00,000 USDT/day

BEP-20 is the cheapest and fastest option for most users. Use TRC-20 if the receiving platform primarily supports TRON. Only use ERC-20 when the destination requires it, as gas fees are higher.

Only to your registered, KYC-verified bank account. Adding a new bank account requires re-verification. This policy protects against unauthorized withdrawals.

Delays can occur due to bank holidays, server issues, security manual review, or if your bank account has a "lien" or restriction. Contact support if the delay exceeds 12 hours.

No. Once a transaction is broadcasted to the blockchain, it cannot be canceled.

Crypto assets are held in MPC (Multi-Party Computation) wallets via Liminal Custody, with a hot/cold wallet architecture. The majority of funds are in cold storage, protected against online threats.

StableX works with institutional-grade custody providers. While we maintain robust security practices, users should note that crypto assets are not covered by DICGC. We recommend enabling all available security features on your account.

Yes. 2FA via Google Authenticator or Authy is strongly recommended and required for all withdrawals. Enable it under Settings → Security.

Immediately contact support@stablex.in or use the in-app emergency lock button to freeze your account. Change your password and 2FA as soon as possible. Do not share OTPs or passwords with anyone, including StableX support staff.

Never. StableX staff will never ask for your password, 2FA code, or OTP. Any such request is a phishing attempt. Report it immediately to security@stablex.in.

Crypto transactions are irreversible. We cannot recover funds sent to the wrong address or network. Always double-check the destination address and network before confirming any withdrawal.

StableX operates in compliance with Indian regulations and is pursuing FIU-IND registration as a Virtual Asset Service Provider (VASP) under PMLA 2002. All transactions are KYC-verified and audit-logged.

As required under PMLA 2002, suspicious transactions are reported to the Financial Intelligence Unit – India (FIU-IND). Large or unusual transactions may trigger additional verification requests.

Yes. The purchase, sale, and holding of crypto assets including USDT is legal in India. Gains from crypto trading are taxable at 30% flat tax + 1% TDS under Section 115BBH and Section 194S of the Income Tax Act.

Yes. As required by law, StableX deducts 1% TDS (Tax Deducted at Source) on crypto asset transfers exceeding ₹50,000 per year (₹10,000 for some categories). TDS certificates are available in your account dashboard.

StableX maintains strict AML/CFT controls: mandatory KYC, transaction monitoring, risk-based screening against global sanctions lists, and mandatory reporting to FIU-IND. Our compliance team reviews flagged transactions in real time.

Yes. Download your full transaction history (CSV or PDF format) from Account → Reports → Transaction History. This includes trade date, INR amount, USDT amount, applicable TDS, and transaction IDs.

Yes. We follow strict Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) guidelines. All users must complete KYC, and transactions are continuously monitored.

We comply with data privacy laws and do not share your personal information with third parties without consent, except as required by regulatory authorities.

Via WhatsApp: +91 70159 90949 or by emailing support@stablex.in.

Technical support is available 24/7. Compliance and banking support are available 9 AM – 6 PM IST.

Yes, for OTC and high-volume institutional clients.

Most tickets are resolved within 24–48 hours.

There is no minimum balance required to keep an account active.

Crypto trading is volatile. We recommend reading our Risk Disclosure document before trading.

We notify users in advance for scheduled maintenance. Your funds remain safe in cold storage during any downtime.

You can access the account from anywhere, but INR services are only available for Indian bank account holders.

Yes. StableX connects with global market makers to ensure your trades are always filled with deep liquidity pools.

Primarily Ethereum (ERC-20), Tron (TRC-20), and Binance Smart Chain (BEP-20).

Yes. You can withdraw to any private wallet like MetaMask or Ledger by whitelisting the wallet address in your account.

Yes. StableX does not restrict users from taking advantage of price differences across platforms.

OTC settlements are usually T+0 (same day) for most trades.

Yes. StableX connects with global market makers to ensure your trades are always filled with deep liquidity pools.

Yes. StableX provides a price-lock window during the OTC quote process so you know exactly what you will receive before confirming.

Yes. USDT is our primary pair for OTC liquidity.

Primarily Ethereum (ERC-20), Tron (TRC-20), and Binance Smart Chain (BEP-20).

Yes. You can withdraw to any private wallet like MetaMask or Ledger by whitelisting the wallet address in your account.

StableX works with institutional-grade custody providers. While we maintain robust security practices, users should note that crypto assets are not covered by DICGC. We recommend enabling all available security features on your account.