Privacy Policy
Effective Date: [DD Month YYYY]
This Privacy Policy explains how [Legal Entity Name] (“Stablex.in”, “we”, “us”) collects, uses, stores, and shares personal information when you use our website and services (“Services”).
1. Information we collect
Account & identity data: name, date of birth, PAN, address, photo ID, selfie, and other KYC details.
Bank & payment data: bank account details (verified), UTR/reference numbers, transaction confirmations.
Crypto activity data: deposit/withdrawal addresses (including whitelisted addresses), network details, transaction hashes.
Device & usage data: IP address, device identifiers, browser type, log data, cookies, and analytics events.
Support data: messages, emails, call/chat records, and verification notes.
2. Why we collect information
- To create and manage your account and provide Services.
- To perform KYC/AML checks, fraud prevention, and security monitoring.
- To process deposits, trades, and withdrawals (including address whitelisting checks).
- To maintain transaction records, ledgers, reporting, and customer support.
- To comply with legal obligations, government requests, and regulatory requirements.
- To improve product experience, fix bugs, and develop new features.
3. How we share information
We do not sell your personal information. We may share information only as needed with:
- KYC/verification partners (identity checks, document verification).
- Banking/payment partners (deposit/withdrawal processing and reconciliation).
- Security/fraud vendors (abuse prevention and monitoring).
- Service providers (hosting, analytics, customer support tooling) under confidentiality obligations.
- Authorities when required by law, court order, or to prevent fraud/illegal activity.
4. Data retention
We retain personal information as long as necessary to provide Services, meet legal and compliance requirements, resolve disputes, enforce agreements, and maintain security and audit trails.
5. Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure. Please keep your login credentials confidential.
6. Cookies & analytics
We may use cookies and similar technologies for login sessions, security, and analytics. You can control cookies in your browser settings.
7. Your choices
- Update certain profile information from your account (where available).
- Request access/correction of personal information by contacting us.
- Request account closure; some data may be retained for legal/compliance reasons.
8. Children
Services are not intended for minors. If we learn a minor has provided personal data, we may delete it and close the account.
9. Changes to this policy
We may update this policy from time to time. We will post updates on this page with a revised effective date.
Contact
If you have questions about privacy, contact: