Help Center / FAQ

KYC helps keep the platform clean and compliant, reduces fraud risk, and supports safe INR/crypto activity with clear records.

Typically: PAN, address proof, and identity verification (plus any additional documents required by policy).

KYC timelines can vary. Some applications may require enhanced review depending on document quality and risk checks.

Stablex.in charges ₹0 platform fee on INR deposits. Your bank may apply charges as per their rules.

Stablex.in charges ₹0 platform fee on INR withdrawals, sent to your verified bank account. Bank charges (if any) are outside our control.

No. INR withdrawals are allowed only to your verified bank account to reduce fraud and compliance risk.

It’s your total trading volume in the last 30 days (buy + sell). Higher turnover unlocks lower fee tiers.

Tier updates may take some time to reflect after your turnover changes, as per platform policy.

Crypto withdrawal fee is typically 1–3 USDT depending on the blockchain network. The exact fee is shown before you confirm the withdrawal.

Different blockchains have different transaction costs and congestion levels. Higher congestion can increase network fees.

For safety and compliance, crypto withdrawals may be allowed only to whitelisted wallet addresses as per policy.

P2P can expose users to unknown counterparties, scams, disputes, and bank freeze risk. Stablex.in focuses on safer, controlled flows with verification and reporting.

Yes. For safety and compliance, certain deposits/withdrawals/trades may be held for verification, especially if they appear unusual or high-risk.

Yes. Stablex.in maintains clear transaction history and summaries designed to support record-keeping. You are responsible for your tax compliance.

Email us at support@stablex.in.

Yes. You can request account closure via support. Some data may be retained for legal and compliance requirements.